Sun 17-Jun-2007 5:01 PM
Called Helpdesk again
Spoke to Hussain - no resolution
Requested escalation - TL busy - waited for about 45 minutes on hold
Spoke to TL (Sumit) - gave him the following options…
1. Call Local cable operator providing last mile connectivity and get switched reset
2. Send Field Engineer to reset switches
3. Escalate to his manager
Sumit said…
Cannot escalate because no one in office on Sunday
Cannot send field engineer - not working on Sunday
Cannot call cable operator - does not have outbound facility
Gave Sumit one hour to resolve the issue - will call back at 7:00 PM
Calling Local cable operator myself - requesting them to send someone to reset the switches in Vignahar and Shivparvati
Sun 17-Jun-2007 9:00 PM
Called Helpdesk again for update - switch has not been reset until this time
Asked for Sumit - he is not on the floor
Callback has not been made until now
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