Sun 17-Jun-2007 3:43 PM - Connection not working
Called Hekpdesk - Spoke to Aniket
Reopened SR - resolution assured in 30 minutes
No manager available for escalation
Calling Somnath - requesting him to send someone from Local Cable Operator's office to reset the switch - Phone switched off
Calling Sagar - Phone switched off
Calling Shailesh Thakkar - Phone Busy (tried after 30 minutes - phone still busy)
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