16-Jun-2007 8:05 AM
PING 127.0.0.1 (Loopback) responds fine
PING 59.165.15.xxx (Localmachine) responds fine
PING 59.165.15.xxx (Gateway) does not respond
PING 203.197.12.30 (DNS) does not respond
Sent SMS to…
Sagar (Territoty Operations Manager - TOM)
Shailesh Thakkar (Marketing Executive)
Somnath (Field Engineer)
CSR at the helpdesk assured rectification in 1 hour
Callback after 1 hour if no resolution
3:00 PM
Somnath came and fixed the IP Address conflict as well as reset the switch at Vignahar.
Internet works at this time. Need to check this through the weekend
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