It takes some shame to act

It takes a large organization like Tata some shame to put its act together. A few weeks ago, a TV News channel shamed Tata Indicom seeing their customer service through a customer's eyes. All Tata Indicom customers rejoiced on that day. I am not sure if this was entirely due to the news channel's act, but my experience with Tata Indicom began to improve after that day.

First, they gave me the contact number of a nodal officer. The lady was cooperative and understood English. That she did not call me back on several occasions after making commitments is the maximum trouble I had to undergo. I could usually speak to her - one in every 5-6 attempts. What matters more is that after speaking to her, they miraculously found the root cause of the repeated failures and fixed it! Yes that needs to be read out loud again...

They found the root cause of the repeated failures and fixed it!

It was a faulty media converter that never came online after a power recycle. Its been about two weeks since I have had a stable connection. The ping times are good and the connection comes right back up after a power outage. I still cannot browse when the locality is out of power but I am too glad with what I have to cry about that for now.

So I am going to enjoy my little success for some time and be back to let you guys know if this was a short-lived dream or a trusted long-term solution.