Friday 15-Jun-2007 12:25 PM
Registered a complaint about IP Address conflict
Resolution promised in 10 working hours
No response
Saturday 16-Jun-2007 8:26 AM
Called helpdesk SR# 2677916 is open from yesterday
The ticket does not reflect any action taken by the concerned department
I was given a commitment of resolution within 10 hours
It is now 20 hours and the issue has not been resolved
Requested an escalation - CSR assured escalation, however, the escalation team starts office hours only at 10:00 AM
Requested CSR for a callback from escalation team by 10:30 AM with an update on action taken
I will call them back by 10:40 AM if I do not hear from them by 10:30 AM
No one called - I called them back by 1:30 PM and threatened to go to media and consumer court if no resolution
Somnath (field engineer) came in at 3:00 PM - found that the IP Address assigned was incorrect
Checked with NOC - correct IP address is 59.165.15.xxx
Changed IP - Issue resolved
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